EZ-CAMP2 Camp Management Software

Camp Jam Greatly Improves Registration Efficiency
with WebLink & EZ-CAMP2

At a Glance

Organization

Camp Jam

Location

Atlanta, GA

Business Challenge

Find a way to keep customer files accurate and updated

Solution

WebLink along with EZ-CAMP2 management software

Key Results

  • Saved roughly 20 hours a week which allowed for more time with potential customers
  • An accurate and smoothly operated system saved approximately $20K per year
  • Can run reports with all customized variables as well as smaller reports that can be manipulated within Excel
  • Has the ability to change items internally when there is a pricing increase or decrease as well as have multiple families easily register on one account
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For 8 years, Camp Jam has provided kids ages 7-17 with a fun, rock and roll-filled experience that can turn beginning instrument players into rock stars. With over 1500 campers, Camp Jam offers a large variety of music classes geared towards many different instruments and kids of all different skill levels.

Business Challenge

Heather McKee, the director of operations at Camp Jam, has been a part of the camp since it began. She noted that a recurring problem with camp management had been keeping accurate and updated camper files. "Without an efficient system for tracking and updating camper information, Camp Jam employees were constantly wasting time going back to correct the false or outdated information themselves. The time our staff spent correcting these problems could have been used to draw in new campers." Heather had to find a more efficient way to log customer information and keep it up to date.

Solution

Fortunately, according to Colleen, her fears about the transition were unfounded, "Let me please take a few minutes to let you know how life has been since we switched.... Great! The transition was effortless. We made a backup copy of the old program and sent it to SofterWare. They translated the old files into their system and set it up to meet our needs. They walked through every step with us. SofterWare never left our side while we transferred – I felt like someone had put a safety net in place. Our problem becomes their problem and they fix it. When you team up with SofterWare, it's like having a back room full of experts in your office at your finger tips."

EZ-CAMP2 Camp Management Software

Camp Jam Greatly Improves Registration Efficiency with WebLink & EZ-CAMP2

Key Results

One of the key reasons that Camp Jam chose WebLink was not only its quality price, but also its ability to work with their specific situation, "We looked to several outside companies, but we kept coming back to WebLink. We have camps with multiple locations and multiple sessions, as well as multiple camps at each location. We needed an interface that worked with all of those variables, and that is WebLink. Plus, it gives us the ability to change data on the form when, for example, our pricing increases or decreases and allows multiple family members to easily register at the same time. Lastly, WebLink pricing was better than the companies we investigated.""

The unique and user friendly features of the WebLink-EZ-CAMP integration have allowed Heather and her camp to do things they could have never done before such as, "Run reports with all of our variables included, as well as smaller reports that we can manipulate within Excel. Also, having parents sign off on certain waivers within the registration process."

As Heather explains, finding a solution to these problems has been extremely valuable. "If we did not solve those challenges, the time that our staff spent correcting wrong info would have swallowed-up the customer service time we could have spent attracting new customers. Since each registration is approximately $500, having a good running system almost takes the place of an entire employee ($20K per year)."

She also noted the amount of time WebLink & EZ-CAMP2 has saved Camp Jam employees, "It has probably reduced our workload 20 hours a week, which means we are on the phone with potential customers more, instead of dealing with those problems."

(WebLink) has probably reduced our workload 20 hours a week, which means we are on the phone with potential customers more, instead of dealing with those problems.

- Heather McKee,
Director of Operations