Our support plans help you get the most out of EZ-CAMP2 Camp Management Software! EZ-CAMP2 is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization's budget and service requirements.
Choose the Support Plan that fits your needs and budget.
 |
 |
 |
|
| Support Services | |||
| User Meetings |  |
|
|
| E-Tips | |
|
|
| Knowledgebase | |
|
|
| User Forum | |
|
|
| Clients Only Web Site | |
|
|
| Client Advocate | |
|
|
| Call-the-President Hotline | |
|
|
| Product Updates | |||
| Product Updates & Enhancements | |
|
|
| Pre-Release Enhancements | Not Available | |
|
| Live Customer Support | |||
| Remote Access Support | |
|
|
| Email Support | |
|
|
| LiveChat | |
|
|
| Phone Support | |
|
|
| Toll Free Phone Support | Not Available | |
|
| Emergency Phone Number | Not Available | Not Available | |
| 24/7 Emergency Pager Notification (USA/Canada Clients Only) | Not Available | Not Available | |
| Support Availability | |||
| Telephone Support Hours | Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time* |
Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time* |
Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time + 24-Hour Pager* |
| Maximum Time to Call Back | Same Day or 1 Business Day |
3 Hours or fewer | 1 Hours or fewer |
*except on holidays
Email support and LiveChat during business hours only
